Sorry to bother anyone who reads this, but.... I have gone over and over the website to find out how to contact a technical person about my problem, but no luck. I have downloaded 2 family trees unsuccessfully. All it says is files being processed but that has been for 2-3 weeks now so something is not right. Now I just want to delete myself and the files but of course REMOVE does not show when 'file is being processed'. HELP PLEASE!!!!